Job Description
Responsibilities
- Own overall relationship with assigned clients
- Ensure retention and satisfaction of all assigned clients
- Aid clients in achieving their goals
Qualifications
- At least 2 years b2b SaaS experience as a CSM
- Experience in customer success
- Strong written and verbal communication skills
- Detail oriented and analytical
- Demonstrated ability to increase customer satisfaction
About the role
Our client, based in the heart of London is currently recruiting for a Customer Success Manager to join their team of 6. The organisations product allows businesses to cut down on training and meeting time using their edtech ai video platform.
The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.
Applying for the role
If you meet the minimum requirements, and are excited by a rapidly growing series-a fintech then please apply directly or contact apply@saaschief.co
Unfortunately at this stage, candidates who do not meet the requirements, or who are not located within a commutable distance from London will not be considered without notice.